Terms & Conditions
Terms and Conditions
Our terms and conditions laid out below are regarding the purchase of wax melts and all other products sold by Aurora by Moonlight. Please consider this section carefully before purchasing from us.
We currently send out all UK orders 1st or 2nd Class with Royal Mail. Once payment has been received orders will be processed and dispatched within 3 working days. During busy periods processing times may be extended to 3-5 business days.
All International orders are sent out Royal Mail International Standard, however due to ongoing cyber attacks this is being reviewed, and may soon be switched to tracked and signed. If you wish to specifically upgrade postage please contact us directly via email to discuss quotes before purchase.
If you have any issues with receiving your order please contact us directly via email: firstname.lastname@example.org
Returns are accepted within a 30 day period starting from the day of purchase. Items eligible for return must be in unused condition and returned in the same condition they were sent, including all packaging. To request a return please email email@example.com and attach any photos along with order confirmation receipt and we can discuss next steps.
Any other queries regarding our terms and conditions, or other questions please email firstname.lastname@example.org